Website Usage Terms and Conditions

Welcome to the Sabai Living website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• It is your responsibility to ensure that any product information or delivery service meets your specific requirements.
• You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.
• You acknowledge that unauthorised use or infringement of that copyright may give rise for us to a claim for damages against you.
• For your convenience, this website may also include links to other websites. This does not signify that we endorse that website. 
• For your information, all trademarks reproduced in this website, which are not the property of Sabai Living are duly acknowledged.
• Use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Information about Sabai Living

This website is operated by Sabai Living. Sabai Living makes every effort to adhere to the Consumer Rights Act 2015 (DSRs) the Electronic Commerce Regulations (ECRs) and the Privacy and Electronic Communications Regulations (PECRs). If you have any questions or would like to know more about how we meet these regulations, please contact us by email us (normal landline rates apply).

Terms & Conditions of Sale

These terms and conditions act both to protect your consumer rights and those of Sabai Living LTD as a company. Please read these Terms and Conditions of Sale carefully. By placing an order through the website, you confirm that you have read, understood, and agree to these Terms and Conditions of Sale in their entirety.

If you do not agree to these Terms and Conditions of Sale in their entirety, you must not order any product through the website.

Product and Service Descriptions

We have taken reasonable steps to ensure that all products have been fairly described and offered to you at a fair price inclusive of VAT. However, when ordering products through the website, please note that:

• Orders will be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
• All prices are displayed in pounds Sterling inclusive of UK VAT.
• Time-sensitive offers are valid once payment is confirmed.
• FREE delivery is conditional on UK mainland accessibility. Delivery costs should be confirmed by contacting us directly. 
• Delivery can be expected within 7 – 10 working days (in most cases). If delivery cannot be completed after the customer has confirmed their availability to the couriers then a re-delivery charge will be applied which is subject to the customer’s location. If the customer refuses to pay the re-delivery charge, Sabai Living reserves the right to deduct the re-delivery charge from the customer’s total order value.
• The dimensions of our furniture descriptions are an approximation only.
• We cannot guarantee that your monitor’s display will accurately reflect the colour of the product on delivery.
• All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and offer a refund or an offer on an alternative product at the same cost to us.  The alternative product must be the same price as the cancelled goods.

How to Order

Please add any goods you wish to order to your online basket by clicking “Add to Basket”. Please note product accessories are available at an additional cost and do not come with the product unless otherwise specified. Take care when placing your order and ensure that you have the accessories that you require.  You are not committed to any purchase until you have confirmed your order and made payment in full, and even then, you have a right to cancel.  Once you have placed your order by going to the “Checkout”, we will acknowledge your order and allow you the opportunity to alter any details. Once you have checked and confirmed that the details of your order are correct, you must provide your customer details and authorise us to conduct the payment transaction from your credit or debit card. You may only authorise payment from a card in your name.

If the goods you order are not available for any reason, we will inform you of the position by e-mail (at the email address provided with your order details). If the goods are temporarily out of stock, we will ask if you wish to wait for the goods to become available. If you do not, we will refund any money debited/charged to your credit or debit card in respect of the unavailable goods.

Payment

Payment is processed when you place your order inclusive of VAT which is added to any furniture for delivery within the EU. During the secure checkout process, you will be asked to complete your payment details. All fields indicated as compulsory (*) must be completed.  All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. For your peace of mind, the site uses a secure hosting service that implements secure sockets layer technology to protect your credit card information.

Acceptance of your order

Soon after you complete the online checkout process, we will send you a confirmation email detailing your order, guarantee and your right to cancel. Our acceptance of your order will take place at the time we have charged/debited your card and dispatched the order to you.

Delivery Timescale

Goods you have ordered will be delivered direct to the billing address, usually within 7 – 14 working days. Please note some items are available for PRE ORDER, all estimated delivery dates for PRE ORDER items will be stated on the product page.

Should you have any questions about an order you have placed with us, we welcome you to contact us by email or telephone.

Free UK (mainland) Delivery

Sabai Living offers delivery across the UK mainland but if you live in a remote location, it is your responsibility to contact Sabai Living and ensure that we can deliver to your specified address before you place an order. 

We offer FREE delivery to most locations across the UK mainland excluding certain parts of Scotland. For further advice, questions or information please contact us before you place an order.

Our Standard delivery includes delivery to a room of your choice, or directly to your garden. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. Please note packaging removal is not included within this service. 

Premier Delivery Service / Packaging Removal Service

Sabai Living offers delivery across the UK mainland but if you live in a remote location, it is your responsibility to contact Sabai Living and ensure that we can deliver to your specified address before you place an order. 

For £99.00 our 2 man delivery team delivers to most locations across the UK mainland excluding certain parts of Scotland. For further advice, questions or information please contact us before you place an order.

Our 2 Man Team can deliver to a room of your choice and even take away your packing, save yourself a trip to the tip and let us do the hard work!. In addition, our two-man team can deliver up to the 3rd floor! You will also receive a call from your delivery driver 30 minutes before they are due to arrive, so you will know when to expect them. 

8 Year Guarantee

Please note that our 8 year guarantee only covers furniture for structural damage (framework), rust, and fade in the UK. Please note our fire pits systems and accessories only suffice a 1 year guarantee. The guarantee applies to all furniture sold by Sabailiving.co.uk only however, it does not include the glass, cushion fabric & filling, or stitching supplied with sets.

The specification of furniture is made to withstand the weather conditions in the UK, therefore may not be suitable for foreign climates. Should the consumer wish to move furniture outside of the UK, Sabai Living is not liable for any consequent damage, because of foreign weather conditions.

Sabai Living reserves the right to not apply the 8 year guarantee in cases where Sabai Living deems inappropriate misuse or in instances where the product/s has been tampered with by a third party. The guarantee will also not apply in instances deemed to be fair wear and tear.

Cancellations, Returns & Refunds

Sabai Living offers a 30-day returns policy.

If you are a UK/EU consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 30 working days following the receipt of your order.

If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:

• I want to cancel the order prior to dispatch: by law, you are permitted to cancel your order prior to dispatch but please contact Sabai Living as soon as possible so that we can minimise the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.
• I want to cancel or change the order after the items have been dispatched; once your order has been dispatched please be aware any changes made or cancellation requests will incur a courier charge. Please note these charges are subject to your location. Or alternatively, the goods can be returned back to Sabai Living at your own cost once delivery has been accepted.
• I want to return damaged products: If the products you receive are damaged on delivery, you should notify Sabai Living as soon as possible so that we can organise collection, refund or substitution without charge to you. 
• We want you to be delighted with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 30 days of purchase and return the item to us for an exchange or a full refund. If not reported within this timeframe we reserve the right to refuse a full refund. As above in cases where Sabai Living deems inappropriate misuse or in instances where the product/s has been tampered with by a third party, we are not obligated to issue a replacement/full refund.

Complaints

If for any reason you wish to raise a complaint, please call us and follow this up by email or letter using our address. We will endeavour to acknowledge your complaint within three working days. Please mark your correspondence ‘Complaint’.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement or substitute product at cost to us. Any refunds given by us will be made to the payment method provided when you placed your order.

Marraway Farm
Warwick Road
Snitterfield
Stratford-Upon-Avon
CV37 0PL
England